THINGS YOU NEED TO KNOW!
CANCELLATION POLICY To ensure a quality experience, tours are offered by reservations only. When you book a tour, we schedule guides and other support staff to be available to make your tree top adventure as wonderful as possible. Reservations are made with a credit card or a Groupon Voucher number. Reservations CANCELLED within 72 hours of tour time will be charged $10.00 per person. WEATHER POLICY We will not run tours in storms, high winds, or thunder and lightning. Wisconsin weather is as unpredictable as any place, so be assured, you will not be charged if Mother Nature tells us the tour is off. It is important to remember that foul weather in your area does not necessarily mean foul weather at Aerial Adventures, LLC. Please call first if you have concerns about the weather. We will call only if we are certain your tour will not run. In some cases, tours may be postponed to allow for weather systems to pass. Many magical tours have occurred during or right after a summer storm has passed through. So as not to risk depriving you of the best tour of the week, we are likely to wait and see! WHAT SHOULD I BRING? Guests should wear comfortable clothes and closed-toed shoes. Please remove all jewelry and sunglasses prior to the tour. Jewelry, cell phones and personal possessions should be stored in your vehicle or left at home.Aerial Adventures,LLC is not responsible for personal property lost, damaged, or stolen during the tour. Cameras with secure retaining straps are permitted on the tour. Cameras without retaining straps are not recommended. Food and drinks are allowed, but please, No Glass and No Alcohol. RESTRICTIONS The tour is designed for participants of good to moderate health, approximate weight range from 70 to 250 pounds and able to climb stairs unassisted. Pregnant women, people with heart, leg, or back problems, or other serious illness are advised not to do the canopy tour. Children, under the age of 16 are welcome when accompanied by a parent or legal guardian. Exceptions to any restrictions are at the discretion of the management. Please call before booking if you have questions regarding our restrictions.
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